Terms and Conditions

1. Agreement to Terms

By purchasing our drainage cover service, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your purchase. If you do not agree with any part of these terms, you should not purchase our cover service.

2. Cover Details

Our drainage cover includes repairs and maintenance to your property's drainage system, including:

• Main drainage pipes and waste systems
• Blockage clearing and removal
• Emergency drainage repairs
• CCTV drainage inspections
• External drainage systems (Premium plan only)

The cover does not include damage caused by negligence, misuse, or pre-existing conditions not disclosed at the time of purchase.

3. Payment Terms

Initial Payment: An initial payment of £150 is required to activate your cover. This payment covers setup, initial inspection, and the first month of service.

Monthly Payments: Following the initial payment, you will be charged £13.99 per month (Complete Cover plan) for ongoing coverage. Payments are automatically processed on the same date each month.

All payments must be made via the payment methods specified at the time of purchase. Failure to maintain current payment information may result in suspension of cover.

4. Service Response Times

We aim to provide the following response times:

• Emergency Callouts: 2-4 hours for Complete Cover, 1 hour for Premium Cover
• Standard Repairs: Within 24-48 hours
• Scheduled Maintenance: As agreed with customer

Response times may vary during periods of high demand or severe weather conditions. We will always communicate any delays promptly.

5. Cancellation Policy

You may cancel your cover at any time by providing 30 days written notice. Cancellation requests must be submitted via email or through your customer account portal.

Upon cancellation, you will continue to receive coverage until the end of your current billing period. The initial £150 payment is non-refundable. Monthly payments already processed are non-refundable, but no further charges will be made after the notice period.

6. Limitations and Exclusions

The following are not covered under this plan:

• Damage caused by deliberate acts or negligence
• Pre-existing conditions not disclosed at time of purchase
• Damage caused by third parties or natural disasters
• Cosmetic damage that does not affect drainage function
• Drainage systems not maintained according to manufacturer guidelines
• Commercial or industrial drainage systems (unless specifically agreed)

7. Customer Responsibilities

As a cover holder, you agree to:

• Provide accurate information about your property and drainage system
• Allow reasonable access to your property for inspections and repairs
• Report drainage issues promptly to prevent further damage
• Maintain current contact and payment information
• Not attempt repairs yourself or hire third parties without our authorization

8. Liability

Our liability under this cover is limited to the cost of repairs and services as outlined in your chosen plan. We are not liable for consequential damages, loss of use, or any indirect losses arising from drainage issues.

Our maximum liability in any 12-month period shall not exceed the total amount paid by you for the cover during that period.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to you via email at least 30 days before they take effect. Continued use of the service after changes constitutes acceptance of the new terms.

Pricing changes will be communicated with 60 days notice, and you will have the option to cancel without penalty if you do not accept the new pricing.

10. Data Protection

We collect and process your personal data in accordance with UK GDPR and Data Protection Act 2018. Your information is used solely for providing cover services and will not be shared with third parties except as necessary to fulfill our service obligations.

11. Dispute Resolution

In the event of any dispute arising from this cover, we encourage you to contact our customer service team first. If the matter cannot be resolved informally, disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Contact Information

For questions about these terms and conditions, please contact us: